Privacy Policy

This policy explains how Elite SMP collects, uses and protects your personal data when you visit our website, contact us or book a consultation.

Who We Are

This website is operated by Elite SMP, a scalp micropigmentation clinic based in St. Helens, North West England. For any questions about this privacy policy or how your data is handled, please contact us at info@elitesmp.co.uk

What Data We Collect

When you use our website or contact us, we may collect the following personal information:

Your name, email address and phone number (when you submit a consultation form or contact us directly)
Your IP address and browser information (collected automatically when you visit the site)
Cookies and usage data related to how you interact with our website

We only collect information that is necessary for us to respond to your enquiry or provide our services.

How We Use Your Data

We use your personal data for the following purposes:

To respond to your consultation requests and enquiries
To arrange and manage your SMP treatments
To send you relevant information about our services (only with your consent)
To improve our website and understand how visitors use it

Our legal basis for processing your data under the UK General Data Protection Regulation (UK GDPR) is either your consent, the performance of a contract, or our legitimate interests in operating and improving our business.

How We Store and Protect Your Data

We take the security of your personal data seriously. Your information is stored securely and access is limited to authorised personnel only. We retain your data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted.

Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use the site. Cookies are small text files stored on your device. We use essential cookies required for the website to function and analytics cookies to understand website traffic and usage patterns. You can manage your cookie preferences through your browser settings at any time.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your data
The right to data portability
The right to object to processing of your data
The right to withdraw consent at any time

To exercise any of these rights, please contact us at info@elitesmp.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.

Third Parties

We may share your data with trusted third-party services that help us operate our business, such as our website hosting provider and analytics tools. We do not sell your personal data to any third party. Where third parties process data on our behalf, they are required to handle it in accordance with UK data protection law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page.